The Regulation of Villa Carlo Resort is established to guarantee everyone a uniform, ordered, serene and peaceful use of the structure. It has a contractual nature between the Villa Carlo Resort "and the guest, Therefore, the request for a stay and the acceptance of this request implies acceptance of this regulation. Every visitor undertakes to observe this regulation, as well as the rules established to ensure security and public order. .
Are obligatory documents for all customers, adults and children, you have to check in for an overnight stay;
any their temporary guests, subject to the approval of the Directorate, must present a proof of identity for registration and will not persist beyond h. 23.00.
AND’ ABSOLUTELY FORBIDDEN TO STAY IN THE ROOM PEOPLE WHO HAVE NOT BEEN REGISTERED BY AN AUTHORIZED.
Customers who have booked through agencies, tour operator or web sites , must occur with the reservation document / voucher.
The selection and designation of the room is the sole discretion of the Directorate.
takes place starting at 13:30, Anyway, If you arrive before the scheduled, If the room will be ready and available, We look forward to consegnarvela. Otherwise, you will have at your disposal a luggage room and a dressing room to change and immediately begin enjoying your holidays. The last day you'll have to vacate your room before 10.30 a. m.
The departure day the rooms must be vacated within hours 10:30 and the keys thereof must be delivered at the Reception the staff that provides the control than given in use (to avoid discussions please give notice of any breakage). Villa Carlo Resort offers for free to its guests luggage storage until the time of departure.
Must be requested at the reception the day of check-out. Payments may be required for extra hours.
Only children accompanied by parents. No weapons, nor drugs, Neither alcoholic drinks in excess. All rooms are non-smoking but there are large open areas for smokers. You can request a double bed or if you want two beds. The customer that for misuse, negligence or carelessness has damage to the structure, its features or objects in use, will be charged for the amounts needed for repairs, substitutions and the cleaning of the case. For the subtraction shall be ascertained in accordance with the law.
All the complaints in the event of breaches of customers, including drinks bar and restaurant,will be applied directly using the credit card details supplied by you in the booking.
The direction is not liable for damages resulting from force majeure events neither of the shortfall of ’ objects and/or guests values (each guest is obliged to the diligence of any valuables in his possession or to seek custody in the safe at the front desk staff).
Villa Carlo Resort offers many amenities designed for guest comfort.
It requires you to use the services and equipment offered; If used improperly, soiled or damaged deliberately or, you are required to answer for any damage caused. The guests will be charged the cost of any damaged or, After your stay, There has been no.
Please note that the payment of a penalty for Heads of damaged bedding and/or slurred. It is forbidden to bring beach towels of Resort.
The use of the BBQ area is shared, for both the equipment and the area should be stored and returned in order as were delivered; At the end of round, ensure that the embers and/or gas cylinders are completely blown out;
You must collect all the rubbish and throw them in special containers;
Every visitor must maintain proper behaviour so as not to disturb the present. It is prohibited any activity, that could compromise the safety and tranquillity of guests.
Parking is completely free and protected by automatic opening gate for which guests will be provided with remote control upon arrival. Anyway, Villa Carlo Resort is not responsible for any damages and/or thefts caused by third parties to vehicles parked there.
The remote control, together with the keys of the room, must be returned upon departure. The non-delivery or damage of the remote control or the keys, will result in an obligation to pay a guest fee, as compensation of € 20,00.
Policy on pets :
Pets of small and medium size will be accepted only upon request, at no additional cost. However, in case of non-compliance with normal rules of cleaning or damage caused by the animal, Villa Carlo Resort reserves the right to establish a compensation equal to the cost of cleaning and/or repair. The owner is responsible for animal welfare and responding to complaints, damage or injury to people and/or things.
The use of the pool is permitted by hours 09:30 at 19:30 exclusively for guests of Villa Carlo Resort. For reasons of hygiene it is mandatory the use of a shower before entering the pool. In the pool area and in public areas within the structure you must always accompany children and supervise them. Parents (or who exercises the power legally) be liable for acts committed by their minor children.
Villa Carlo Resort declines any responsibility in case of damage caused to yourself and to others not because compliance over highlighted.